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Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions."Now don't get me wrong. I spent many, many years training Custome. . .
The 7 Principles of Business Integrity
If you have integrity, nothing else matters.If you don’t have integrity, nothing else matters.- Alan K. SimpsonIf I were to ask you which attribute is the most influential in regard to the success of a business, would you know immediately which one is the most important? Based on my many years as. . .
THE “SEVEN Cs”: PARTNERSHIP DANGER SIGNS - The 4th C: CUMULATIVE MONEY PROBLEMS
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.The 4th C: CUMULATIVE MONEY PROBLEMSConflicts over money are very high on the list of reasons that 70% of business partnerships fail. I'm not referring necessarily to lack of money. The damage to. . .
THE “SEVEN Cs”: PARTNERSHIP DANGER SIGNS - Competitive, Not Complementary Action
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Competitive, Not Complementary ActionJames Carville and Mary Matlin are public relations spokespeople for the Democratic and Republican parties, respectively. They are each articulate, sharp and . . .
THE “SEVEN Cs”: PARTNERSHIP DANGER SIGNS - Conflict Becoming the Norm – Part 1
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.Conflict Becoming the Norm – Part 1Dr. Dean Ornish, noted cardiologist, says the greatest cause of disease is the stress that comes from conflict. Conflict is bad for your health, your personal l. . .
THE “SEVEN Cs”: PARTNERSHIP DANGER SIGNS - The 5th C: Control Issues
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.The 5th C: Control IssuesWhen control is in the picture it is a lose/lose proposition.First, it is an illusion that anyone can control a person or a situation. The need to control is born of fear. . .
The “SEVEN Cs”: Partnership Danger Signs - Communication Breakdown
An ongoing series of articles exploring the seven critical areas that can indicate a partnership is in trouble.COMMUNICATION BREAKDOWNThe "Seven Cs" are the danger signs that indicate your business partnership, or any partnership for that matter, is in trouble.First, and most important, in my vie. . .
Big Brother knows what's in Your Credit Report. How about You?
Whether you are aware of it or not, credit bureaus have been keeping tabs on you and how you use credit. When it's time for you to apply for a mortgage, credit card, or personal loan, your credit report is what lenders look at to decide to approve you or not. Information about you is collected an. . .
Ten Ways To Improve Your Customer Service
1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase. 2. Create a custo. . .
Selecting A Collection Agency
If you run a business, you are sure to have some customers who require a lot of follow-up before they pay you. Often you spend too much time and energy to collect money that is rightfully due to you. Giving this task to a collection agency will help you: Concentrate on your core business rather t. . .
SuperCharged Secret 3, Credit Card Utopia
TURBO-CHARGED KILLER RATE SAVING INFORMATION!Let’s just take a brief moment to recap:If you’ve been following along on this journey with me, learning the 5 Super-Charged secrets to Credit Card Utopia, then you now know 2 very important things: You now know how to take advantage of zero to low int. . .
It's NOT Always About You
You'll get many benefits from helping online business newbies. Below are eight possible benefits you could receive: 1. You will feel good knowing that you had a part in helping them build their business. You can sit back and say "I had a part in their success." 2. They may become one of your best. . .
Warning: Do Not Start A Business Until You Read This - The Biggest Mistake Business Owners Make A...
What is the reason why you want to start your own business, to make some money, to be your own boss? Sorry to say, but these are not good enough reasons. You got to be more specific. If you are going into business, you got know how to get out. I mean you should not be in business for the wrong re. . .
SuperCharged Secret 4, Credit Card Utopia
YOU SCRATCH MY BACK, AND I’LL BUY SOME MORE BEER!Let’s just take a brief moment to recap:If you’ve been following along on this journey with me, learning the 5 Super-Charged secrets to Credit Card Utopia, then you now know 3 very important things: You now know how to take advantage of zero to low. . .
A Customer For Life
One way is to accept barter offers for your product. Maybe the person can't afford to buy your product. They may have something you could use in your business or personal life. If the barter deal isn't fair enough, either of you could add in some cash. You may not make money but, they might buy o. . .
What's In A Color?
Red - love, excitement, warmth Pink - romantic, affection, sensuality White - purity, peace, perfection Blue - sky, water, travel, freedom, truth Purple - royalty, dignity Black - space, night, authority Green - money, calm, envy, greed Yellow - light, purity, understanding Orange - autumn, yout. . .
Why Consumers Need A Nationwide Credit Freeze Now
What do a shoe retailer, an online discount broker, and a popular clothing retailer all have in common? All three - DSW Shoe Warehouse, Ameritrade, and Polo Ralph Lauren - sustained breaches to their customers’ accounts. Unfortunately, these three are not alone when it comes to security breaches.. . .
Sales 101: Learning about Price vs. Cost
For as long as there have been documented records, there have been merchants, or as we are called in modern vernacular, salespeople. People want things. People need things. Considering that there will always be a public demand for something, there will always be a need for salespeople! It has bee. . .
Understanding the Three Different Types of Income
Part of learning to become financially free is to begin to understand that there are three different types of income. They are: capital gains, passive income, and earned income. They are the three types of ways to make money, and are very easy to understand.Capital Gains - When you buy a stock, a. . .
Team Building Celebration Plan -- Perfect For Any Time of Year
When was your last team celebration? Have you been way too busy to bother? Sometimes we get so caught up in day-to-day work that we don't take the time to step back and celebrate success. Some teams may even consider team celebrations as "silly."It's critical to celebrate success if you want your. . .
Top Sales Dog On The Block
1. Price- Can you offer a lower price? Can you offer a higher price and increase the perceived value of your product? Do you offer easier payment options than your competition? 2. Packaging- Can you package your product more attractively? Do the colors of your package relate to your product? Can . . .
Cycling Programs & Ponzi Schemes
Copyright 2005 Judy ThompsonPeople make money and people lose money with cycling programs. People also make or lose money with network marketing and any other kind of legitimate business under the sun! While Ponzi schemes are illegal, some people make money with them, too, while many more lose . . .
Buying Mortgage Leads, Three Things to Consider
The time comes for all mortgage brokers and loan officers to consider spending some of their hard earned money by testing the waters of mortgage leads.After all, leads are the name of the game.If the time is right for you, it is important to do you research, remember, you are testing the waters, . . .
Microsoft Axapta, Navision or Great Plains: ERP Selection for Large Corporation
If you would like to pick something from Microsoft, or its ERP subdivision – Microsoft Business Solutions, and in case of large public company, you should consider these three: Axapta, Navision or Great Plains. We are not talking about Solomon here, because it is recommended for project organizat. . .
Holding Effective Meetings Can Be Easier than You Think!
I'm sure you've experienced those typical "headache" meetings! You know the kind I'm talking about -- the ones where the key players are running late, no one knows exactly why the meeting was called, and there's not a single agenda in sight. Everyone's sitting around wondering, "Will this last 20. . .
The Right Way To Send Your Resume
Having a great resume is the first critical step in a successful job search. Unfortunately, most people don’t know the best ways to get that resume noticed. In today’s job market, where you are competing with hundreds of other resumes, knowing the right way to distribute your resume can make al. . .
Money Making Hobbies
Which ones can be money making hobbies? A friend made a life-sized cow out of plywood once. He painted it, put it in the yard, and people started asing if he would sell it. He soon had a waiting list of customers for his plywood cows. With a profit of about fifty dollars each, he wasn't getting r. . .
How Important is your Office Chair?
How much do employers and employees truly value their office chair? I have been involved in office furniture installation for nearly 10 years and it constantly amazes me how a desk is valued far more than a chair. Both are inanimate objects, true; however a desk’s purpose is simply too keep your . . .
The Value of a Customer
You need to determine what the value of a customer is to your company. Answer the following questions:How much will the average customer spend with you per year?A = _____________If you provide quality service and products, how many years can you expect to keep a customer ?B = _____________What is. . .
Treasure Hunting Begins At Home
When you think of treasure hunting, maybe gold coins and precious stones come to mind, but it doesn't end there. You can start in your own attic to see what treasures you find. Then you can check out some of the more unusual ways to go treasure hunting.Diamonds In Parking LotsTemperature changes . . .
Why Six Sigma Will Work in Healthcare
If ever there were an industry where we want zero defects, it’s healthcare. Patients, medical professionals, and healthcare administrators all want mistakes eliminated and quality and efficiency improved. Although most industries have undergone some type of data-supported, systematic, quality-imp. . .
Right PR Empowers a Manager
Business, non-profit and association managers are in a stronger position to succeed when they use their public relations resources in a way that alters individual perception leading to changed external stakeholder behavior. A mouthful, but true. Here’s the obvious core of this approach: persuade . . .
Professional Transcription and Your Business
Got stacks of audio tapes that need to be converted to a more user-friendly format? Professional transcription services may be the answer. Professional transcriptionists can take standard or micro cassette tapes and produce a typed version of the text in a format that's clear, consistent and. . .
Now, Do You Have Any Questions?
“Who is that hot babe in the picture?” isn’t the type of reply an interviewer expects to hear when he or she invites you to ask questions near the end of an interview. In fact, the way you approach the Q&A session will have a direct impact on the interviewer’s perception of you. Based on the ques. . .
The Likeability Factor – Do You Have It?
Growing up, we all had a mental picture of the perfect life partner The person we thought would be our happily-ever-after -- a person with a perfect smile, beautiful eyes, and an adorable button nose. Fast forward to reality and who did you wind up with?Chances are that if your partner of choice . . .
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. MeetingsIn most organizations it’s easy to deliver additional value around meetings, because statistically, most compa. . .
Surviving in Corporate Amercia: Part 1 - Email
There is a saying that goes, “The best offense is a great defense”. Nowhere is that applied better in the corporate world than in the intelligent use of email. In this age of technology, E-mail is a multi-purpose tool that can be adapted into each user’s organizational patterns. Firstly, we will . . .
Reviving Dead Clients
Most consultants I’ve talked to don’t spend any time trying to recover inactive clients and it’s a big mistake. We tend to magnify the problem we had or just want to move on, but sometimes a simple apology and offering to make things right will bring you back a client worth thousands of dollars i. . .
Advice For Securing A Loan
Useful Ideas If You Are Looking For A Loan The tips below are sound advice when looking to secure a loan for, say, the purchase of a car. If you already have a loan and are wanting to replace the car and take out a new one remember that the previous loan is in your name and it's therefore your re. . .
The Prosperous Affiliate Merry-Go-Round
In the affiliate world, just as in the rest of the world, what goes around comes around. Here's where I'm coming from . . . I just finished reading one article too many where the author proclaims that people don't like to click on what appears to be an affiliate link. Why not? Well, here is how t. . .
Getting Referrals
ReferralsA substantial part of your business can come from referrals. The key is to provide extraordinary customer service and educate your clients and influencers to this fact. You must actively cultivate referrals; otherwise you’re just leaving it to chance.Referrals Start with Great ServiceThe. . .
Playing With Money - And Making More
Ready to start playing with your money? Not interested in complicated businesses or boring bank C.D.'s? Here are some methods that aren't quite a business because you can do them once, or just when you feel like it. Start small and the risk is small.Loan SharkingYears ago a friend got a good job . . .
Storage Organization - The Key to Preserving What's Important
Even before the coming of man, animals like the ants have been doing storage of food and other stuff to cope with the daily demands of life. Storage is a vital part of human life. In the Bible, the wisdom-filled Joseph used storage to escape the problems of famine which happened for seven years. . . .
Debt Elimination 4
Planning For Debt Elimination Without Surplus CashPreviously we looked at using surplus cash each month to chip away at those outstanding loans, on our long road to debt elimination. But what can you do if there is no surplus cash every month?So, you have examined your monthly outgoings, and ther. . .
Employment Insurance
Employment insurance will help you keep from going bankrupt if you lose your job!If you live in Canada, then you might want to think about employment insurance. Essentially, employment insurance is just a way for you to insure your income in the future. While you are still working, you pay premi. . .
Your Mother Could Make Money In Forex Trading
The question would be not whether she could but rather would she enter the Forex trading market. The Forex day trading arena is a veritable snake pit ripe for scam artists to bilk money out of unwary investors. On the other hand, it is a forum for educated traders with the correct education, to. . .
Boat Insurance
Boat insurance will protect your boat against natural disasters.If you own a boat, then you should probably see about getting it insured just as you would with any other motor vehicle. After all, there are many situations that could go wrong with your boat, and you should make sure that you are r. . .
Negotiating Rates with Your Credit Card Company
Ok, let’s face it, everybody hates high credit card rates, and they drain hard earned money out of your wallet. As a valued consumer, it is apparent that you learn how to negotiate to get the absolute best rate that you possibly can. The good news however is that it doesn’t have to be a difficult. . .
Maybe the Strongest PR on Planet Earth?
Strong for business, non-profit and association managers when they use the fundamental premise of public relations to produce external stakeholder behavior change – the kind that leads directly to achieving their managerial objectives. And strong when they do something positive about the behavior. . .
Ten Tips to a Job Winning Interview
These days, interviews don't come easily. When you get The Call, make the most of your time -- and go for it! 1. Investigate the company's culture, markets, and finances. But resist the temptation to show off what you've researched: "I just read that you're about to embark on a new product li. . .
Fuel Index (A measuring stick of a company's success)
Every company has a Vision, a Mission and a set of core Values. Companies develope multiple strategies that implement these Values to relaize the Mission.I always wondered, Is there any relationship between a company's Values and company's success? Is there any influence of these Values on a comp. . .
How To Market A Seminar
Have you ever left a seminar thinking: I could have done a better job than that! Before you start signing up attendees, take a few minutes to think about what you are getting into. Putting on a seminar involves planning, time, and money. Understanding the ins and outs of the industry will go a. . .
7 Tips for Starting a New Business in a Small Town
Q. I am transitioning to a new career after sixteen years to spend more time with my family. We moved to a very small town (less than ten thousand people) and I want to start an coffee shop business and also offer PC repair. How can Iinvestigate and then promote this business?A. In a big city, yo. . .
Building Wealth by Paying Yourself First
When I look around at all of my friends, and a lot of my family, I see a lot of people living from pay check to pay check, under monetary stress. These same people watch the Calendar for payday like a hawk. Pay their bills, and then open up the spending flood gates, before they know it, they ar. . .
Facts about Renters Insurance
If you rent an apartment or house, you might consider purchasing renters insurance.Renters insurance provides coverage for damage or loss of personal property for people in rental housing. It's to insure the renter's belongings from theft or damage. In addition, renters insurance also provides li. . .
How to Get 'Triple A' Credit in 25 Days.
Good credit is everyone's dream. A wise use of credit can go a long way. It certainly makes certain goals in life (like acquiring business loan from bank) easily attainable.But the key question remains: "What does it take to achieve 'Triple A' credit?"First and foremost, it is important it is cri. . .
Make Money With A Business Opportunity Online
There are so many business opportunities these days that promise to help you make money online. What should you do to choose one? Here are some tips to help you with your decision.1. Find a business opportunity online that actually makes money. This isn’t hard to do. If the business opportunity h. . .
Humor in Business
With the advancement of computer simulators, anybody can repeat all the business routines before he goes to the real world, and have the opportunity of relaxing from the tedious work with numbers. The businessman can concentrate more on the human factors: The Customer Service, the relationships a. . .
Office Politics
Office politics! It’s just another way of saying: “The employees are not getting along!”When so much of a company’s success depends on the employees’ ability to work together as a cohesive team, it is critical that people understand and appreciate the differences in each other.Symptoms of Offic. . .
Insurance Settlement
Things you should keep in mind about your insurance settlement.It's the one thing that everybody hopes they won't have to deal with, but sometimes you have to hope for an insurance settlement. Most people dread this situation because of the number of stories out there in which people hoped for, o. . .
Is This Any Way to Run Your PR?
You bet! Especially for business, non-profit and association managers who REALLY need to persuade their key outside audiences to their way of thinking. Then move them to behaviors that lead to the success of their department, division or subsidiary. Could this be you? If so, you may need to reduc. . .
Outsourcing Your Ecommerce Order Fulfillment
When your eCommerce business grows to the point where you can no longer package and ship the orders yourself, it’s time to begin outsourcing your order fulfillment. Although all order fulfillment centers offer the same basic services, their individual methods and costs will help you choose one ov. . .
Why Mobile SMS/Text Messaging?
What is Mobile SMS/ Test Messaging?Mobile text Messaging, or Short Message Service (SMS), as we all know it, is the ability to send and receive text messages to and from mobile telephones. The text can comprise words or numbers or an alphanumeric combination. SMS was created as part of the GSM Ph. . .
Small Business Tax Tips - Product Review of Tax Reduction Toolkit
Product Review – IntroductionProduct Review – What I likedProduct Review – What I didn’t likeProduct Review – Best Features SummaryTable of Contents – Seven Sections – 29 Tax TipsFinal Comments and Pricing (under $40)Suggested Books & Reference URLsPreview the ‘Tax Reduction Toolkit’ at: http://w. . .
The Miracle of Holiday Networking
Do thoughts of going to all those parties during the Holidays leave you feeling a bit short on the joy that this season is supposed to evoke? If so, Santa has the perfect solution to get you in the mood. He knows that the Holidays are in fact a 'most wonderful time of the year' to network and mee. . .
33 Essential Year-End Financial Tasks
The end of the year is a traditional time of celebration, excitement, reflection and planning – not withstanding the hectic holiday shopping of course. However, the end of the year also holds another, lesser-known but more significant, importance - the optimal time of the year to complete year-en. . .
Turnover is Not a Problem
“Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years in one of the most notorious industries for turnover . . .
Avoid Outsourcing Pitfalls in Plastic Injection Molds and Stamping Dies
When looking to outsource overseas for Plastic Injection Molds or Stamping Dies there are many things to consider.Usually price is the first thing to be looked at, that's probably why you're looking overseas for a new mold or die source-to save money.One of the first places to come to mind is Asi. . .
Balance Transfers
Credit card balance transfer involves using a credit card to pay off the amount outstanding on one or more credit/store cards. The total debt then moves to one card. The main benefit of balance transfer is a money-saving one. In the competitive credit card market an increasing number of companies. . .
Understanding a Commercial Mortgage
In many ways a commercial mortgage is just like a residential mortgage in that you pledge real property as collateral against a loan to either buy or refinance that property. You can also receive a commercial re-mortgage and use it as a line of credit for any business purpose. When you use a comm. . .
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